• Other Vacancies
  • Westville

Website SRG Recruitment SRG Recruitment

SRG Recruitment

Overview

(Area:) Westville
(Salary:) Market Related

(Ref: AG)

Email: andreag@srgfp.co.za

An exciting opportunity to lead a team of Application Support Specialists.  Responsible for the day-to-day management of the Application Support Team. As an Application Support Specialist, also responsible for the first line support and maintenance of the company software systems which are currently in
production.

Team Management

  • Reporting on team activities to management
  • Goal setting for team members, managing performance reviews
  • Responsibility for Application Support Team meeting requirements per service level agreements
  • Running daily/weekly team meetings
  • Assigning tasks
  • Ensure team runs efficiently
  • Manage documentation based on team activities

First line call resolution (Training and Support of Staff)

  • Provide first line support on all production clients in a timely manner as outlined by company service level agreements
  • Log queries related to clients via ticket management support desk
  • Process change requests
  • Diagnose and problem resolution on software issues, including software compatibility issues, disk space issues on virtual machines, ability to debug processing issues on servers

Reporting

  • Monthly Reports
  • Daily Reports
  • Statistics

Requirements:

  • Matric with  a completed Bachelors Degree in Computer Science or Information Technology
  • Management and leadership skills as well as good problem solving skills
  • A technical, logical thought processing ability
  • Good organisational and planning skills, including effective time management and ability to meet deadlines
  • Work well under pressure for extended periods of time
  • Ability to prioritise
  • Good communication – written and verbal
  • Detail orientation
  • Work well in a team environment and be able to self-manage
  • Ability to build rapport with clients
  • Background in ASP.Net (C#, XML, JS and CSS is required)
  • Knowledge SQL Querying / SSIS / Master Data
  • Ability to debug where code intervention is required

Please email Andrea Galloway: andreag@srgfp.co.za

Correspondence will only be conducted with short listed candidates.

Should you not hear from us within 14 days then please consider your application as unsuccessful.