Overview

(Area): Riverhorse Valley

(Salary): Market Related

(Ref):TB

Our client seeks to appoint an organized and analytical IT Support Specialist to join their team. The ideal candidate will provide first-line and second-line technical support while serving as the primary internal point of contact for our Sage ERP environment. You will troubleshoot hardware / software issues and maintain system integrity, ensuring minimal downtime for our business operations.

RESPONSIBILITES INCLUDE:

IT Support & Helpdesk

  • Serve as the first point of contact for employees seeking technical assistance via email, phone, or ticketing systems
  • Install, configure, and maintain computer hardware, operating systems, networks
  • Manage user accounts, permissions, and access rights across Active Directory and Microsoft 365 environments
  • Provide basic training to staff on new hardware and software systems

Sage ERP Administration & Support

  • Act as the primary internal liaison for Sage ERP – Sage 50
  • Troubleshoot system-level errors, connectivity issues, and user-access permissions within the Sage environment
  • Assist in resolving data synchronization issues, module conflicts, and print / report errors
  • Escalate complex, functional-level Sage errors to external Sage implementation partners and assist with testing patches or upgrades
  • Assist with critical financial period-end processing (month-end/year-end) system setups and backup verifications 

Must have a completed Diploma or Degree in Information Technology, Computer Science, or a related field, 2–4 years of experience in an IT Helpdesk or Desktop Support role with hands-on foundational experience supporting or administering a Sage ERP application and a basic knowledge of accounting and financial module flows (General Ledger, Accounts Payable, Accounts Receivable) would be highly advantageous.

A strong understanding of Windows Desktop and Server environments and familiarity with creating or modifying Crystal Reports or similar BI tools is required.

Please email Taite Bauer: taiteb@srgfp.co.za

Correspondence will only be conducted with short listed candidates.

Should you not hear from us within 14 days then please consider your application as unsuccessful.

To apply for this job email your details to andreag@srgfp.co.za